Authentication Cloud service degradation

After closely monitoring the service, we are pleased to announce that our operations have returned to normal. The issue has been successfully resolved, and our product is functioning as expected.

Cause:
The incident was caused by a synchronization mismatch between the application’s connection pool and the database server. The application attempted to reuse idle database connections that had already been closed by the database infrastructure due to network timeouts.

Resolution:
The affected service pods were restarted to flush the stale connections and immediately restore connectivity.

We have identified the cause of the recent service disruption and are actively working to restore full functionality. We apologize for any inconvenience caused and appreciate your patience as we work towards resolving the issue.

Our team is diligently working on resolving the issue to restore normal service.

Degraded Authentication Cloud service

Severity: Partial service degradation

Location: United States

Affected Services: Authentication Cloud

Summary: We regret to inform you that our services are currently experiencing a disruption due to a technical issue. This service degradtion is impacting our ability to provide normal service. We sincerely apologize for any inconvenience caused and assure you that our team is actively working to resolve the situation.

Impact: During this incident, the affected service is partially inaccessible, resulting in disruption of functionality for our users. We understand the impact this may have on your workflow and sincerely apologize for any inconvenience caused.