[Incident] Authentication Cloud outage

After closely monitoring the service, we are pleased to announce that our operations have returned to normal. The issue has been successfully resolved, and our product is functioning as expected.

Root Cause: Connection issue to database service due to 3rd-party maintenance.

Resolution: Purging DNS cache and stale connections fixed the service.

Authentication Cloud service outage due to technical issue

Severity: Partial outage

Location: Europe
Affected Services: Authentication Cloud

Summary: We regret to inform you that our services are currently experiencing a disruption due to a technical issue. This outage is impacting our ability to provide normal service. We sincerely apologize for any inconvenience caused and assure you that our team is actively working to resolve the situation.

Impact: During this incident, the affected service is inaccessible, resulting in disruption of functionality for our users. We understand the impact this may have on your workflow and sincerely apologize for any inconvenience caused.